Refund Policy
Refund Policy
1. Overview
At [Your Company Name], we are committed to customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help with a smooth and hassle-free refund process.
2. Eligibility for a Refund
To qualify for a refund, the following conditions must be met:
- The item must be unused, undamaged, and in its original packaging.
- The request must be made within 30 days from the date of purchase.
- Proof of purchase (receipt or order confirmation) is required.
- Certain products, such as perishable goods, personalized items, and digital downloads, may not be eligible for a refund.
3. Refund Process
- Submit a Refund Request: Contact our customer service team at [email/contact info] with your order details.
- Return the Item: If applicable, ship the product back to our designated return address. Customers may be responsible for return shipping costs unless the item was defective or incorrect.
- Inspection & Approval: Upon receiving the item, we will inspect it and notify you of the refund status.
- Processing Time: Approved refunds will be processed within 5 days, and the amount will be credited back to your original payment method.
4. Non-Refundable Items
The following items are generally non-refundable:
- Gift cards
- Downloadable software or digital products
- Clearance or final sale items
- Subscription services after the billing period has started
5. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please:
- Check your bank or payment provider again.
- Contact your credit card company, as processing times may vary.
- If you still have concerns, reach out to us at [customer support email].
6. Exchanges
If you received a defective or damaged product, we offer exchanges instead of refunds. Contact us within [X] days for assistance.
7. Contact Us
If you have any questions regarding our refund policy, please contact us at:
Email: info@outboardsengine.us
Phone: +17026700401
Address: [Your Business Address]